Privacy Policy
At SugarTown7 Casino, we value the trust and loyalty of our players. Protecting personal data is a priority, and we are committed to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, share, and protect personal data, so players understand what happens to their information when using our services. We recommend reading this policy carefully to make informed decisions about using SugarTown7 Casino.
Data Processing
This Privacy Policy explains how SugarTown7 Casino processes personal data in line with applicable gambling compliance obligations and relevant data-protection requirements. Processing personal data is necessary to provide access to games and associated services, maintain player accounts, process payments, and deliver customer support.
SugarTown7 Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.
Acceptance of this Privacy Policy is required to use our services. We may update this policy from time to time, so we recommend checking it periodically. Continued use of SugarTown7 Casino after updates take effect means the updated policy applies.
Collection of Information
We collect personal information through our website and related services. This may include:
- Registration and communication data: details provided during account setup or later communication, such as name, contact information, and identification documents where required.
- Interaction records: logs of communications via email, live chat, or other customer support channels.
- Transaction and usage data: records of deposits, withdrawals, payment activity, and website usage connected to service delivery and security.
- Compliance documentation: information and documents required for identity verification and meeting legal and regulatory obligations, including KYC and AML checks.
Usage of Information
The personal data we collect may be used to:
- Process deposits, withdrawals, and other transactions, and manage account-related activity.
- Provide access to services, manage accounts, and deliver customer support.
- Perform identity verification and compliance checks, including KYC and anti-money laundering procedures.
- Send promotional communications only where explicit consent is provided.
- Meet legal and regulatory obligations.
- Monitor, prevent, and investigate fraud, suspicious activity, or prohibited behaviour.
- Conduct analysis and research to improve service performance, security, and overall user experience.
Marketing Communications
If consent is provided, SugarTown7 Casino may send promotional communications about offers, bonuses, and service updates. Marketing preferences can be changed at any time through account settings (where available) or by contacting customer support. Opting out of marketing does not affect important service messages related to security, compliance, or account management.
Disclosure of Information
We do not sell or rent personal data. Personal data may be shared only when necessary, including:
- Within our group: to support consistent service delivery, account management, and compliance processes.
- With trusted partners: for processing activities and to meet regulatory obligations.
- With third-party providers: for tasks such as payment processing, identity verification, security monitoring, hosting, analytics, and technical support.
Any sharing is carried out under confidentiality and data-protection obligations designed to keep personal data secure and used only for legitimate purposes.
Data Security and Retention
SugarTown7 Casino applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. We retain personal data only for as long as necessary to provide services and meet legal and regulatory requirements, including retention for a minimum of five years after account closure where required by anti-money laundering rules or similar obligations.
Cookies and Tracking
SugarTown7 Casino uses cookies and similar tracking technologies to support website functionality, improve performance, analyse usage, and support marketing activities where permitted. Cookie settings can be managed through browser preferences. Restricting cookies may affect site functionality and limit certain features.
Your Rights and Contact Information
Depending on applicable data-protection laws, players may have rights to access, correct, or request deletion of personal data, as well as to object to certain processing activities such as marketing. Where GDPR applies, players also have the right to file a complaint with the appropriate supervisory authority.
For privacy-related requests or concerns, players can contact customer support or the Data Protection Officer (DPO) using the contact details provided on the SugarTown7 Casino website. For security reasons, verification may be required before requests are processed.
